Digital Marketing Account Manager Job at Somewhere, United States

  • Somewhere
  • United States

Job Description

Digital Marketing Account Manager

Location: Remote (U.S CST work hours) Work Type: Full-time

Role Overview

As a Digital Marketing Account Manager, you will serve as the primary point of contact for clients from onboarding through ongoing optimization. You'll lead client communication, guide strategy in partnership with internal teams, and help clients clearly understand their digital marketing performance.

This role combines client communication, strategic thinking, and problem-solving, with a strong focus on retention, performance insights, and proactive account management.

Key Responsibilities
  • Own and manage relationships with assigned clients and stakeholders
  • Lead client meetings, cadence calls, status updates, and ongoing reporting
  • Ensure work is delivered on time, within scope, and aligned with client goals
  • Monitor performance, surface insights, and collaborate with internal specialists to guide strategy
  • Educate clients on SEO, PPC, and digital marketing fundamentals
  • Proactively identify risks, challenges, and growth opportunities
  • Maintain a minimum 95% client retention rate and NPS scores of 8+
Remote Work Expectations
  • Maintain a dedicated home workspace and reliable internet connection
  • Manage time effectively in a remote-first environment
  • Communicate proactively and remain accountable
  • Adapt quickly to changing priorities and challenges
Qualifications
  • 2+ years of experience in account management, client success, or client-facing roles
  • 1+ year of experience working within a digital marketing agency
  • SEO and PPC experience required
  • Strong working knowledge of:
    • Google Analytics (GA4)
    • Google Ads reporting
    • Meta Business Manager reporting
  • Ability to independently pull, analyze, and interpret performance reports and KPIs
  • Comfortable discussing strategy, KPIs, and digital performance with confidence
  • Solid understanding of SEO and paid media fundamentals
  • Familiarity with Webflow, WordPress, and/or Shopify
  • Experience with Home Services clients (HVAC, plumbing, remodeling, etc.) is a plus
  • Strong written and verbal communication skills
  • Highly organized with the ability to manage multiple clients and priorities
  • Self-directed, proactive, and resourceful in a fast-paced environment

Job Tags

Full time, Remote work

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