EDI AMS Service Delivery Manager/EDI AMS/Application Support & EDI Operations Manager AMS Delivery Manager - Supply Chain & Finance Applications/ EDI Support and Service Governance Manager Job at Programmers.io, Berkeley Heights, NJ

  • Programmers.io
  • Berkeley Heights, NJ

Job Description

Job: EDI AMS Service Delivery Manager/Application Support & EDI Operations Manager

AMS Delivery Manager – Supply Chain & Finance Applications/

EDI Support and Service Governance Manager

Location: Berkeley Heights, NJ (Onsite)

Type: Full-Time- Long term

Key Responsibilities

  • Own end-to-end AMS service delivery for Supply Chain, Finance, and EDI application portfolios.
  • Ensure SLA/KPI compliance and lead service governance activities.
  • Manage major incidents, stakeholder communications, RCA, and problem management.
  • Oversee change management, releases, and CAB participation.
  • Drive service reporting, dashboards, operational reviews, and continuous improvement initiatives.
  • Manage distributed AMS support teams, vendors, and customer escalations.
  • Lead automation, knowledge management, shift-left strategies, and AI-driven support enhancements.

Required Experience

  • 10+ years of IT experience.
  • 5+ years managing AMS/Application Support engagements.
  • Strong experience in EDI operations and integrations.
  • Experience supporting Supply Chain and Finance applications.
  • Experience leading globally distributed support teams.

Ideal Candidate

Senior AMS/Application Support Manager with strong expertise in EDI Support , Supply Chain & Finance Applications , Incident/Problem Management , Service Delivery Governance , Stakeholder Management , and Team/Vendor Leadership

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