Job Description

Job Description Franchise Business Consultant (home based out of Dallas, Texas) This role provides guidance and coaching to franchisees and the Operations team to achieve short and long-term company and operational goals. Utilizing knowledge of restaurant operations and staff resources, you will provide counsel, advice, and assistance to franchisee owners/operators to improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations. Ensure compliance with IDQ policies and system standards, gain and maintain support of franchise leadership, and engage functional experts when needed. The US national base salary range for this position is $95,120 - $116,522. This position is also eligible for a bonus. Planning Effectively implement and execute the Worldwide Operation’s Business Plan for a particular District, developing a district‑wide business plan that covers marketing, operations, training, development, and supply chain. Establish and implement effective business plans with franchise owners in the district, ensuring specific goals and strategies support ADQ’s Operations and Marketing Plan. Consulting Provide advice and guidance in developing and managing marketing performance through partnerships with appropriate departments, vendors, and franchisees. Position franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by the Operations Business Plan and ADQ’s operating standards. Provide impactful advice to position franchisees for optimal financial health. Partner with ADQ staff to help franchisees establish and execute effective development, reinvestment, and renewal strategies. Other Provide support to other departments/functions as needed. Assist with new store openings as required. Complete ad‑hoc projects as required. Qualifications Bachelor’s degree in business, restaurant management, or a related field, or equivalent restaurant operations experience. 4 or more years of restaurant management (multi‑unit/high volume preferred) and/or franchise operations management. Clean driving record required. Thorough knowledge of the Restaurant Industry (QSR preferred) and restaurant operations. Proficient knowledge of marketing, finance, training, human resources, and development. Well organized with high attention to detail and accuracy. Creative thinker who develops innovative ideas across a variety of business units. Strong communication skills, including clear articulation of concepts and programs to diverse audiences. Excellent written and verbal communication skills. Ability to provide excellent customer service to both internal and external clients. Strong multitasking and prioritization skills. Relationship‑building skills with a focus on mutually beneficial partnerships. Ability to work quickly in a fast‑paced environment with frequent interruptions. Job Also Requires Availability for occasional evening and weekend hours as necessary. ServSafe certification. Frequent (4+ hours/day) communication via telephone and email. Ability to travel overnight for franchisee and staff meetings/visits, averaging two weeks per month. Ability to drive an automobile for meetings/visits and sit in a vehicle up to 8 hours/day. Ability to travel by airplane as necessary. Ability to stand on concrete or tiled floors for up to 8 hours/day when visiting a franchisee location. No food or beverage allergies that would prevent tasting products or working in a Dairy Queen environment. Benefits Our benefit package supports the well‑being of employees and their families and includes medical, dental, 401(k) match, paid time off (including volunteer time and parental leave), and much more. Work Environment Most positions located at the global headquarters in Bloomington, MN work a hybrid schedule, with 3 collaboration days per week. Additional in‑office time may be required to support team/project needs. Inclusion & Belonging We are committed to creating a culture of inclusion and belonging for all who touch DQ. We recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit, fostering a community where everyone feels welcome. IDQ is an Equal Opportunity Employer, and we use E‑Verify to confirm the identity and employment eligibility of all new team members. Applicants must be authorized to work in the United States without the need for employer sponsorship. #J-18808-Ljbffr

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