Job Title: Salesforce Admin
Location:Remote
Contract
Must have strong communication and presentation skills. This role requires interacting with the business.
Key Responsibilities:
Provide daily support for Salesforce users, including case resolution and troubleshooting
Administer and configure Sales Cloud and Service Cloud, including portals, bots, and dashboards
Manage users, roles, profiles, permission sets, and sharing rules
Build and maintain custom fields, page layouts, record types, and Lightning pages
Implement configuration changes such as validation rules, picklists, and automated flows
Design and optimize Salesforce Flows to automate and streamline business processes
Collaborate with business analysts and end users to gather and implement requirements
Maintain system documentation and create user guides and training materials
Participate in QA testing and deployment activities
Monitor system performance and identify areas for improvement
Support multiple Salesforce instances and assist with upgrades and enhancements
Use Azure DevOps to track work and collaborate on project tasks
Qualifications:
Minimum of 3 years of hands-on experience in Salesforce administration
Strong knowledge of Salesforce configuration tools and best practices
Experience with Sales Cloud and Service Cloud
Salesforce Certified Administrator (or willingness to obtain)
Excellent communication and collaboration skills
Ability to align Salesforce functionality with business goals
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